Where is your warehouse?
Our only warehouse is in Los Angeles, California, close to the Ports of Los Angeles and Long Beach.
Do you work with brands outside the US?
Yes. We work with brands from Canada, Australia, New Zealand, the UK, Europe and Asia that sell to US customers.
Why ship US orders from Los Angeles?
Inventory arriving from Asia or by sea reaches our dock close to the ports, and orders placed by 2 PM Pacific ship the same day to US customers.
Is your facility FDA-registered?
Yes. Our Los Angeles warehouse is an FDA-registered facility, which matters for cosmetics, skincare, supplement and snack brands.
Can my Shopify store stay in my home country?
Yes. Your Shopify or TikTok Shop store connects to ShipHero WMS, so US orders flow to our warehouse and tracking syncs back automatically.
Who will I talk to across time zones?
You work with an account manager who knows your brand, and you can reach us at hello@matrixfulfillment.com or (310) 415-7759.
What does US fulfillment cost?
Pick and pack starts at $1.50 per order plus $0.35 per additional item, dropping as low as $0.50 per order at volume. There are no setup or platform fees.
How fast can we start shipping in the US?
We onboard brands within 24 to 48 hours, and same-day shipping starts as soon as your inventory is received and counted.
