What industries does Matrix Fulfillment serve?
We focus on DTC brands selling cosmetics, skincare, haircare, apparel, supplements, snacks, coffee, home goods and books, mostly on Shopify and TikTok Shop.
Can you fulfill supplements and cosmetics?
Yes. We operate an FDA-registered facility with lot tracking and first-expired, first-out picking, so the earliest-dated units ship first.
Do you handle apparel with lots of sizes and colors?
Yes. Every variant is its own SKU in ShipHero WMS and every pick is barcode-scanned, which is how we hold 99.8% order accuracy across more than one million orders.
Do you track expiration dates?
Yes. Lots and expiration or best-by dates are tracked for every dated product, and orders ship using FEFO.
Can you ship branded packaging?
Yes. We pack your custom boxes, inserts, samples and gift notes into every order the way you set them up.
Is there a minimum order volume?
No. We work with brands shipping 50 to 50,000 orders a month on the same pricing structure, month-to-month with 30 days' notice.
What does fulfillment cost?
Pick and pack starts at $1.50 per order plus $0.35 per additional item, dropping as low as $0.50 per order at volume. Bin storage is $0.25 per day, and there are no setup or platform fees.
How fast can we start?
We onboard brands within 24 to 48 hours, and same-day shipping starts as soon as your inventory is received and counted.
