US Fulfillment for Adelaide Shopify Brands

Why Adelaide Brands Choose Matrix

Four Reasons Adelaide Brands Fulfill US Orders With Matrix

1
Ship Like a US Brand
US customers get domestic delivery speed and tracking instead of an international parcel from Australia.
2
Skip Customs on Every Order
The US suspended duty-free de minimis entry for low-value parcels in 2025. Import in bulk, then ship each order domestically.
3
FDA-Registered Warehouse
Our Los Angeles facility is FDA registered and ready for cosmetics, supplement and food brands.
4
A Half-Hour Time Zone, Mapped Out
Adelaide's half-hour offset and different daylight saving dates are easy to get wrong. Our cutoff lands between 6:30 and 8:30 AM your time.

On This PageHow It Works Benefits Launch Plan Compare Pricing FAQ Get a Quote

How It Works

Start Selling in the US in 3 Steps

01
Get Your US Quote
Tell us your products, volume and how you sell today. You get itemized pricing in US dollars.
02
Send Inventory to Los Angeles
Ship by ocean across the Pacific into the Ports of Los Angeles and Long Beach, or air freight into LAX.
03
Ship to US Customers Same Day
Orders in by 2 PM Pacific ship that day from LA, with tracking sent back to your Shopify store.

Benefits

What Adelaide Brands Get With a US Warehouse

Faster US Delivery

Orders ship domestically from Los Angeles instead of as international parcels from Australia.

No Duties on Every Parcel

Import inventory in bulk shipments, then ship orders inside the US with no customs step for your customers.

Easier US Returns

US customers return to a US address. We inspect and restock for $2 per unit, so nothing ships back to Australia.

Shopify and TikTok Shop US

Connect your Shopify store and TikTok Shop US, with inventory synced in real time through ShipHero WMS.

Retail and Wholesale Ready

Ship to US retailers like Erewhon and wholesale marketplaces like Faire, with EDI through SPS Commerce.

Morning Check-Ins From Adelaide

Our working afternoon is your early morning, so you can review what shipped before your Adelaide day gets busy.

Your US Launch Plan

How Adelaide Brands Launch in the US With Matrix

Getting Inventory to Los Angeles

Australian brands usually ship by ocean across the Pacific or by air for urgent restocks. Both routes land close to our warehouse.

Ocean freight into the Ports of LA and Long Beach
Air freight into LAX for urgent restocks
Factory-direct shipments from Asia
Every unit counted in ShipHero on arrival

Running US Orders From Adelaide

Adelaide uses a half-hour offset and changes clocks on different dates from California, so the gap ranges from 16.5 to 18.5 hours. It is 16.5 hours from April to early October, 17.5 hours in the weeks around each switch, and 18.5 hours from November to March. The 2 PM Pacific same-day cutoff falls between 6:30 AM and 8:30 AM the next morning in Adelaide.

Orders sync automatically from Shopify
Same-day shipping by 2 PM Pacific
Stock and orders visible in ShipHero 24/7
A US account manager on Pacific time

Side-by-Side

Shipping From Australia vs. a US Warehouse With Matrix

Topic

Shipping From Australia

Matrix Fulfillment

Why It Matters

Delivery Time

International transit, often a week or more

Domestic shipping from Los Angeles

US shoppers expect fast delivery

Duties and Customs

Customs paperwork on every parcel

Imported in bulk, shipped domestically

Fewer surprise fees for your customers

Returns

Shipped back overseas or written off

Returned to LA, $2 per unit to restock

Returned stock can sell again

Retail and Wholesale

Hard to supply US retailers from abroad

Faire, Erewhon and EDI via SPS Commerce

Opens US wholesale channels

Customer Experience

International tracking and delays

US tracking, same-day dispatch

Better reviews and repeat orders

Contract

12-month lock-in and minimums

Month-to-month, no minimums

You stay because it works, not because you're stuck

Bottom line: Adelaide brands don't need a US office to serve US customers. Matrix runs your US orders from Los Angeles while you sleep.

Built for Shopify Brands Expanding to the US

Shopify, TikTok Shop US and 200+ other integrations connect through ShipHero WMS, so your Adelaide team sees US inventory in real time.

Shopify Shopify Plus TikTok Shop Loop Returns WooCommerce All Integrations

Published Pricing

US Fulfillment Pricing in US Dollars

Real numbers, no gated pricing. Your quote is itemized line by line.

Get My Exact Rate

Pick and Pack: $1.50 per order + $0.35 per additional item
At Volume: As low as $0.50 per order
Storage: $0.25 per bin per day · $0.90 per pallet per day
Receiving: $10 per pallet · $1.50 per mixed carton
Returns: $2 per unit inspected
Setup and Platform Fees: $0

Keep Exploring

More Markets in Australia and New Zealand

US Fulfillment for Gold Coast Brands

Ship US orders from Los Angeles for Gold Coast brands.

US Fulfillment for Canberra Brands

Ship US orders from Los Angeles for Canberra brands.

US Fulfillment for Hobart Brands

Ship US orders from Los Angeles for Hobart brands.

FAQ

US Fulfillment Questions From Adelaide Brands

Still unsure? Call (310) 415-7759 and talk to the team that packs your orders.

How can an Adelaide brand sell in the USA without its own US warehouse?

Most Adelaide Shopify brands start by shipping US orders from home, but every parcel crosses customs, pays international postage and takes longer to arrive. With Matrix, you send inventory to our Los Angeles warehouse in bulk, and US orders ship domestically the same day when they're placed by 2 PM Pacific.

Why use a Los Angeles warehouse for US fulfillment?

Freight from Australia crosses the Pacific and lands at the Ports of Los Angeles and Long Beach, the largest port complex in the US and close to our warehouse. An East Coast warehouse adds a cross-country leg before your stock is even on the shelf.

How does Adelaide's half-hour time zone line up with Los Angeles?

Adelaide is 16.5 to 18.5 hours ahead of Los Angeles depending on the time of year, since the two cities move their clocks on different dates. The 2 PM Pacific cutoff falls between 6:30 AM and 8:30 AM in Adelaide.

Can you fulfill US orders from my existing Shopify store?

Yes. We connect your Shopify store through ShipHero WMS, so US orders route to our Los Angeles warehouse automatically while you keep selling in Australia.

Is Matrix FDA registered?

Yes. Matrix is an FDA-registered facility, which matters for Australian cosmetics, skincare, supplement and snack brands storing products in the US.

What does US fulfillment cost?

Pick and pack starts at $1.50 per order plus $0.35 per additional item, dropping as low as $0.50 per order at volume. Bin storage is $0.25 per day, there are no setup or platform fees, and everything is quoted in US dollars.

How do Adelaide brands get stock to Los Angeles?

Most ship by ocean across the Pacific into the Ports of Los Angeles and Long Beach and use air freight into LAX for urgent restocks. Products made in Asia can ship factory-direct.

Can Adelaide food brands ship US orders from Los Angeles?

Yes, for shelf-stable products. Our facility is FDA registered, and ShipHero tracks lot and best-by dates so FEFO picking ships the earliest dates first. Gift sets and bundles can be built as their own SKUs.

US Fulfillment for AdelaideShopify Brands

Four Reasons Adelaide Brands Fulfill US Orders With Matrix

Ship Like a US Brand

Skip Customs on Every Order

FDA-Registered Warehouse

A Half-Hour Time Zone, Mapped Out