FDA-registered facility · Same-day shipping by 2 PM Pacific
Talk to a human: (310) 415-7759
Get a Quote
Menu
Industries
CosmeticsSkincareHaircareMen's GroomingApparelActivewearStreetwearSwimwearSupplementsProtein PowderSnacksBooksView All Industries →
Channels
ShopifyShopify PlusDTC BrandsTikTok ShopFaire WholesaleB2B and WholesaleRetail EDIAll IntegrationsView All Channels →
Services
Pick and PackSame-Day ShippingWhite LabelReturnsKitting and AssemblyPR and Influencer KitsSubscription BoxesSamplesProduct LaunchesPeak SeasonCrowdfundingSwitching 3PLsView All Services →
Markets
International BrandsLos Angeles 3PLTorontoVancouverSydneyMelbourneLondonManchesterAmsterdamParisView All Markets →
Resources
Cost CalculatorPricingSwitching Checklist3PL GlossaryWhat Is a 3PL?How to Choose a 3PL3PL Cost Guide3PL vs. In-HouseBlogWhy MatrixAboutContactView All Resources →
Pricing
Get a QuoteCall (310) 415-7759

DTC Fulfillment for Brands Ready to Scale

For direct-to-consumer brands already selling online and ready to grow. Ship same day from Los Angeles with branded unboxing, 99.8% accuracy and one inventory for every channel.

Folded apparel shirts ready for ecommerce order fulfillment
  • Same-day shipping by 2 PM PT
  • 99.8% order accuracy across 1M+ orders
  • Branded boxes, inserts and gift notes
  • Shopify, TikTok Shop and 200+ integrations
  • Month-to-month, no setup fees

99.8% order accuracy across 1M+ orders · Month-to-month, no setup fees

Get Your DTC Fulfillment Quote

Itemized pricing.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

No minimums · No setup fees · No long-term contract

Why DTC Is Different

Your Customers Judge Your Brand by the Box That Arrives

  1. 1

    Every Order Is the Experience

    DTC customers never visit a store. The box on their doorstep is your storefront, so it has to look right every time.

  2. 2

    Speed Shapes Repeat Orders

    Orders in by 2 PM Pacific ship the same day from Los Angeles, so customers get their order sooner and come back.

  3. 3

    Mistakes Land in Your Reviews

    A wrong item means a refund, a reship and a public complaint. Every pick is barcode-scanned to hold 99.8% accuracy.

  4. 4

    Growth Comes in Spikes

    Launches, drops and viral moments are planned with your account manager so a busy week doesn't become a backlog.

On This PageHow It WorksBenefitsDTC SetupComparePricingFAQGet a Quote

How It Works

Launch DTC Fulfillment in 3 Steps

  1. 01

    Get Your Itemized Quote

    Tell us your monthly orders, SKU count, packaging and channels. You get line-item pricing.

  2. 02

    Connect Your Store and Stock

    We connect Shopify or TikTok Shop, set your packing rules, then receive and count your inventory in ShipHero WMS.

  3. 03

    Ship Same Day, On Brand

    Orders in by 2 PM Pacific ship that day, scan-verified and packed in your branded boxes with tracking sent to your store.

Benefits

What Growing DTC Brands Get With Matrix

Branded Unboxing

Custom boxes, inserts and gift notes packed to your spec, so order 10 and order 10,000 look the same.

Multichannel From One Inventory

Shopify, TikTok Shop, Faire and retail EDI through SPS Commerce all draw from the same stock.

Room to Scale

Whether you ship 50 or 50,000 orders a month, you keep the same process and the same pricing structure.

Bundles and Gift Sets

Kits and bundles are built as their own SKUs, ready to sell on launch day.

Easy Returns

Loop Returns or your own return forms, with every unit inspected and sellable stock restocked for $2.

Real-Time Visibility

See orders, stock and lots in ShipHero WMS whenever you want, without waiting on a report.

DTC Setup

Built Around How DTC Brands Sell

Customer Experience

The details customers notice are set up once and repeated on every order.

  • Your boxes, inserts and gift notes
  • Same-day shipping by 2 PM Pacific
  • Tracking sent back to your store
  • Returns handled through Loop or your forms

Channels

Sell wherever your customers shop without splitting inventory.

  • Shopify and Shopify Plus
  • TikTok Shop
  • Faire, Airgoods and wholesale
  • Retail EDI through SPS Commerce

Side-by-Side

Typical 3PL vs. Matrix for DTC Brands

Topic
Typical 3PL
Matrix Fulfillment
Why It Matters
Unboxing
Generic boxes and filler
Your branded boxes, inserts and gift notes
Every delivery feels like your brand
Shipping Speed
24 to 48 hours to ship
Same day on orders by 2 PM Pacific
Faster delivery drives repeat orders
Accuracy
Mis-picks you hear about in reviews
Barcode-scanned, 99.8% accurate
Fewer refunds, reships and bad reviews
Channels
Separate stock for each channel
One inventory for Shopify, TikTok Shop and wholesale
Fewer stockouts and oversells
Support
Ticket queue, slow replies
An account manager who knows your brand
Launches and spikes get planned ahead
Contract
12-month lock-in and minimums
Month-to-month, no minimums
You stay because it works, not because you're stuck

Bottom line: DTC brands win on experience, and Matrix ships every order fast, accurate and on brand so customers keep coming back.

Connected to Shopify, TikTok Shop and Every Channel You Sell On

Orders and inventory sync in real time through ShipHero WMS, so a sale on one channel updates stock everywhere.

ShopifyShopify PlusTikTok ShopLoop ReturnsWooCommerceAll Integrations

Published Pricing

DTC Fulfillment Pricing

Real numbers, no gated pricing. Your quote is itemized line by line.

Get My Exact Rate
Pick and Pack
$1.50 per order + $0.35 per additional item
At Volume
As low as $0.50 per order
Storage
$0.25 per bin per day · $0.90 per pallet per day
Receiving
$10 per pallet · $1.50 per mixed carton
Returns
$2 per unit inspected
Setup and Platform Fees
$0

Keep Exploring

Related Channels

Shopify Fulfillment

Real-time order and inventory sync with Shopify.

Shopify Plus Fulfillment

Flash sales and drops for high-volume Shopify Plus brands.

TikTok Shop Fulfillment

Same-day shipping to stay inside ship-by deadlines.

See All Channels →

FAQ

DTC Fulfillment Questions

Still unsure? Call (310) 415-7759 and talk to the team that packs your orders.

What is DTC fulfillment?

DTC fulfillment is storing, picking, packing and shipping orders that customers place directly with your brand online. Matrix does this from Los Angeles for Shopify, TikTok Shop and other channels, with same-day shipping on orders placed by 2 PM Pacific.

Is Matrix a good fit for a DTC brand our size?

We work with brands that are already selling and ready to scale, shipping anywhere from 50 to 50,000 orders a month on the same pricing structure.

Can you ship orders in our branded packaging?

Yes. We pack orders in your branded boxes with your inserts and gift notes, following packing rules we set up with you during onboarding.

How fast do DTC orders ship?

Orders placed by 2 PM Pacific on weekdays ship the same day from our Los Angeles warehouse, and tracking is sent back to your store.

Can you fulfill Shopify and TikTok Shop orders from the same inventory?

Yes. Shopify, TikTok Shop, wholesale and retail EDI through SPS Commerce all pull from one inventory in ShipHero WMS, so stock stays accurate across channels.

How much does DTC fulfillment cost?

Pick and pack starts at $1.50 per order plus $0.35 per additional item, dropping as low as $0.50 per order at volume. Bin storage is $0.25 per day, and there are no setup or platform fees.

How fast can we start?

We onboard brands within 24 to 48 hours. Your store is connected and your plan is set right away, and same-day shipping starts as soon as your inventory arrives and is counted.

Is there a contract or order minimum?

No. Matrix is month-to-month with 30 days' notice and no order minimums.

Ready to Scale Your DTC Brand?

Send us your volume, SKUs and channels. Itemized pricing.

Get My QuoteCall (310) 415-7759