US Fulfillment for Vienna

Shopify Brands

Most Vienna Shopify brands start by shipping US orders from home, but every parcel crosses customs, pays international postage and takes longer to arrive. With Matrix, you send inventory to our Los Angeles warehouse in bulk, and US orders ship domestically the same day when they're placed by 2 PM Pacific.

If your products are made in Asia, they can ship from the factory to the Ports of Los Angeles and Long Beach without routing through Europe first. LA also puts you close to California, one of the biggest DTC markets in the US.

Vienna is normally 9 hours ahead of Los Angeles (8 hours for two to three weeks in March and about one week from late October to early November, when Europe and the US change clocks on different dates). Your morning is our late night, so most brands handle questions in their late afternoon, when our day starts. Orders placed by 2 PM Pacific on weekdays, usually 11 PM Vienna time, ship the same day.

Yes. We connect your Shopify store through ShipHero WMS, so US orders route to our Los Angeles warehouse automatically while you keep selling in Austria.

Yes. Matrix is an FDA-registered facility, which matters for Austrian cosmetics, skincare, supplement and snack brands storing products in the US.

Pick and pack starts at $1.50 per order plus $0.35 per additional item, dropping as low as $0.50 per order at volume. Bin storage is $0.25 per day, there are no setup or platform fees, and everything is quoted in US dollars.

Matrix is an FDA-registered facility. We track lots and best-by dates and pick FEFO, so older stock ships before newer stock.

Yes. Send components in bulk and we build gift boxes and bundles as their own SKUs, with your inserts and gift notes, then ship them from Los Angeles.