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Returns Management That Puts Stock Back on Sale

We process your returns in Los Angeles through Loop Returns or whatever return form your brand already uses, and get sellable units back into inventory fast.

Folded apparel shirts ready for ecommerce order fulfillment
  • Works with Loop Returns or your own return forms
  • Every return inspected on arrival
  • Sellable units restocked to live inventory
  • Damaged units set aside and reported
  • $2 per unit, no hidden fees

99.8% order accuracy across 1M+ orders · Month-to-month, no setup fees

Get Your Returns Management Quote

Itemized pricing.

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No minimums · No setup fees · No long-term contract

Why Brands Trust Matrix With Returns

Four Reasons Brands Send Their Returns to Matrix

  1. 1

    Your Returns Process, Not Ours

    Use Loop Returns, your Shopify returns flow or a custom form. We follow the rules your business sets.

  2. 2

    Fast Back to Sellable

    Returns are checked in and inspected, so good units go back on sale instead of sitting in a pile.

  3. 3

    Clear Condition Calls

    Each unit is restocked or set aside based on your standards, and reported back to you.

  4. 4

    Same Warehouse, Same Inventory

    Returns are processed where your orders ship from, so restocked units are ready for the next order.

On This PageHow It WorksBenefitsYour RulesComparePricingFAQGet a Quote

How It Works

How Returns Work With Matrix in 3 Steps

  1. 01

    Customer Starts a Return

    Your customer starts a return through Loop Returns, your Shopify returns flow or your own return form, and ships it to our Los Angeles warehouse.

  2. 02

    We Receive and Inspect

    We match the package to the return, check each unit and follow your rules for what counts as sellable.

  3. 03

    Restock and Report

    Sellable units go back into live inventory in ShipHero, and damaged units are set aside and reported to you.

Benefits

Returns Built Around How Your Business Works

Loop Returns Ready

Brands on Loop Returns keep their customer-facing returns portal while we handle the physical returns.

Your Own Return Forms

Not on Loop? We work from Shopify returns, a custom form or an emailed RMA, whichever your team prefers.

Inspection to Your Standards

Tell us what counts as sellable, from tags still attached to sealed packaging, and we check every unit against it.

Restocked to Live Inventory

Sellable units go back into stock in ShipHero, so they can ship on the next order.

Damages Set Aside

Units that can't be resold are set aside, reported and handled the way you decide.

Simple Pricing

Returns processing is $2 per unit inspected, with no setup fees or monthly minimums.

Your Rules

Loop Returns or Your Own Process, Your Choice

With Loop Returns

Keep the Loop portal your customers already know. Returns ship back to our Los Angeles warehouse for processing.

  • Customers start returns and exchanges in Loop
  • Return labels route packages to our warehouse
  • Each unit inspected against your rules
  • Sellable stock restocked for the next order

With Your Own Forms

Every brand handles returns a little differently. We set up the process the way your business likes.

  • Shopify returns, custom forms or emailed RMAs
  • Your condition rules for what is sellable
  • Damaged units set aside and reported
  • $2 per returned unit, no hidden fees

Side-by-Side

Typical 3PL vs. Matrix for Returns

Topic
Typical 3PL
Matrix Fulfillment
Why It Matters
Speed
Returns pile up for weeks
Inspected and restocked as they arrive
Stock sells again while it's still in season
Returns Process
One fixed process for everyone
Loop Returns or your own forms
Customers keep the experience you designed
Inspection
Quick glance, everything restocked
Checked against your sellable rules
Damaged items don't ship to the next customer
Inventory
Restocked by hand, counts drift
Restocked in ShipHero in real time
Accurate stock means fewer oversells
Pricing
Hidden fees per return
$2 per unit, no hidden fees
You can forecast your returns costs
Contract
12-month lock-in and minimums
Month-to-month, no minimums
You stay because it works, not because you're stuck

Bottom line: returns are part of the customer experience. Matrix follows your process and gets sellable stock back on sale fast.

Works With Loop Returns, Shopify and the Tools You Use

Returns and inventory sync through ShipHero WMS, so a restocked unit is available to sell right away.

ShopifyShopify PlusTikTok ShopLoop ReturnsWooCommerceAll Integrations

Published Pricing

What Returns Management Costs

Real numbers, no gated pricing. Your quote is itemized line by line.

Get My Exact Rate
Pick and Pack
$1.50 per order + $0.35 per additional item
At Volume
As low as $0.50 per order
Storage
$0.25 per bin per day · $0.90 per pallet per day
Receiving
$10 per pallet · $1.50 per mixed carton
Returns
$2 per unit inspected
Setup and Platform Fees
$0

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FAQ

Returns Management Questions

Still unsure? Call (310) 415-7759 and talk to the team that packs your orders.

What is returns management?

Returns management is receiving returned products, inspecting them, and restocking or setting aside each unit. Matrix handles this at our Los Angeles warehouse for $2 per unit, following the return rules your brand sets.

Do you work with Loop Returns?

Yes. We process returns for brands that use Loop Returns. Your customers start returns and exchanges in Loop, and the packages come to our warehouse to be inspected and restocked.

What if we don't use Loop Returns?

That's fine. We also work from Shopify returns, custom return forms or emailed RMAs, and set up the process the way your business likes to handle returns.

How do you decide if a return can be resold?

You tell us your standards, such as tags attached, unopened packaging or no signs of wear. Each unit is checked against those rules and either restocked or set aside.

What happens to damaged returns?

Damaged or unsellable units are set aside and reported to you, and we handle them the way you decide.

How much does returns processing cost?

Returns processing is $2 per unit inspected. There are no setup fees, platform fees or monthly minimums.

Can you handle exchanges?

Yes. When a customer exchanges an item through Loop Returns or your own process, we ship the replacement from your inventory like any other order.

Is there a contract or minimum?

No. Matrix is month-to-month with 30 days' notice and no order minimums.

Ready to Fix Your Returns?

Tell us how you handle returns today. Itemized pricing.

Get My QuoteCall (310) 415-7759