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Get a QuoteCall (310) 415-7759

US Fulfillment for Waterloo
Shopify Brands

Waterloo's tech-minded founders tend to run their DTC brands on data. Our Los Angeles warehouse fits that style: real-time inventory sync through ShipHero WMS, a barcode scan on every pick, and same-weekday shipping on US orders placed by 2 PM Pacific.

Kraft shipping box with a printed shipping label on a packing table
  • A Los Angeles warehouse for your US orders
  • Same-day shipping by 2 PM Pacific
  • FDA-registered facility
  • No setup fees, priced in US dollars
  • Onboarding in 24 to 48 hours

99.8% order accuracy across 1M+ orders · Month-to-month, no setup fees

Get Your US Fulfillment Quote

Itemized pricing, line by line.

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No minimums · No setup fees · No long-term contract

Why Waterloo Brands Choose Matrix

Four Reasons Waterloo Brands Fulfill US Orders With Matrix

  1. 1

    Ship Like a US Brand

    US customers get domestic delivery speed and tracking instead of an international parcel from Canada.

  2. 2

    Skip Customs on Every Order

    The US suspended duty-free de minimis entry for low-value parcels in 2025. Import in bulk, then ship each order domestically.

  3. 3

    FDA-Registered Warehouse

    Our Los Angeles facility is FDA registered and ready for cosmetics, supplement and food brands.

  4. 4

    Real-Time Data on Every Order

    Inventory syncs between ShipHero WMS and your store in real time, and every pick is barcode-scanned, so your numbers match the shelf.

On This PageHow It WorksBenefitsLaunch PlanComparePricingFAQGet a Quote

How It Works

Start Selling in the US in 3 Steps

  1. 01

    Get Your US Quote

    Tell us your products, volume and how you sell today. You get itemized pricing in US dollars.

  2. 02

    Send Inventory to Los Angeles

    Send stock south by cross-border truck or ship straight from your manufacturer to Los Angeles.

  3. 03

    Ship to US Customers Same Day

    Orders in by 2 PM Pacific ship that day from LA, with tracking sent back to your Shopify store.

Benefits

What Waterloo Brands Get With a US Warehouse

Faster US Delivery

Orders ship domestically from Los Angeles instead of as international parcels from Canada.

No Duties on Every Parcel

Import inventory in bulk shipments, then ship orders inside the US with no customs step for your customers.

Easier US Returns

US customers return to a US address. We inspect and restock for $2 per unit, so nothing ships back to Canada.

Shopify and TikTok Shop US

Connect your Shopify store and TikTok Shop US, with inventory synced in real time through ShipHero WMS.

Retail and Wholesale Ready

Ship to US retailers like Erewhon and wholesale marketplaces like Faire, with EDI through SPS Commerce.

Data You Can Check From Waterloo

Check US stock levels, order status and tracking in ShipHero whenever you need it, without waiting on an email.

Your US Launch Plan

How Waterloo Brands Launch in the US With Matrix

Getting Inventory to Los Angeles

Canadian brands usually send inventory by truck across the border or ship direct from their factory to Los Angeles.

  • Cross-border truck freight to Los Angeles
  • Factory-direct ocean freight from Asia
  • Every unit counted in ShipHero on arrival
  • Restocks planned with your account manager

Running US Orders From Waterloo

Waterloo is on Eastern time, 3 hours ahead of Los Angeles all year since Ontario and California switch clocks on the same dates. The 2 PM Pacific same-day cutoff is 5 PM in Waterloo.

  • Orders sync automatically from Shopify
  • Same-day shipping by 2 PM Pacific
  • Stock and orders visible in ShipHero 24/7
  • A US account manager on Pacific time

Side-by-Side

Shipping From Canada vs. a US Warehouse With Matrix

Topic
Shipping From Canada
Matrix Fulfillment
Why It Matters
Delivery Time
International transit, often a week or more
Domestic shipping from Los Angeles
US shoppers expect fast delivery
Duties and Customs
Customs paperwork on every parcel
Imported in bulk, shipped domestically
Fewer surprise fees for your customers
Returns
Shipped back overseas or written off
Returned to LA, $2 per unit to restock
Returned stock can sell again
Retail and Wholesale
Hard to supply US retailers from abroad
Faire, Erewhon and EDI via SPS Commerce
Opens US wholesale channels
Customer Experience
International tracking and delays
US tracking, same-day dispatch
Better reviews and repeat orders
Contract
12-month lock-in and minimums
Month-to-month, no minimums
You stay because it works, not because you're stuck

Bottom line: Waterloo brands want fulfillment they can measure. Matrix gives you a Los Angeles base with 99.8% order accuracy and live inventory data.

Built for Shopify Brands Expanding to the US

Shopify, TikTok Shop US and 200+ other integrations connect through ShipHero WMS, so your Waterloo team sees US inventory in real time.

ShopifyShopify PlusTikTok ShopLoop ReturnsWooCommerceAll Integrations

Published Pricing

US Fulfillment Pricing in US Dollars

Real numbers, no gated pricing. Your quote is itemized line by line.

Get My Exact Rate
Pick and Pack
$1.50 per order + $0.35 per additional item
At Volume
As low as $0.50 per order
Storage
$0.25 per bin per day · $0.90 per pallet per day
Receiving
$10 per pallet · $1.50 per mixed carton
Returns
$2 per unit inspected
Setup and Platform Fees
$0

Keep Exploring

More Markets in Canada

US Fulfillment for Saskatoon Brands

Ship US orders from Los Angeles for Saskatoon brands.

US Fulfillment for Toronto Brands

Ship US orders from Los Angeles for Toronto brands.

US Fulfillment for Vancouver Brands

Ship US orders from Los Angeles for Vancouver brands.

See All Markets →

FAQ

US Fulfillment Questions From Waterloo Brands

Still unsure? Call (310) 415-7759 and talk to the team that packs your orders.

How can a Waterloo brand sell in the USA without its own US warehouse?

Most Waterloo Shopify brands start by shipping US orders from home, but every parcel crosses customs, pays international postage and takes longer to arrive. With Matrix, you send inventory to our Los Angeles warehouse in bulk, and US orders ship domestically the same day when they're placed by 2 PM Pacific.

Why use a Los Angeles warehouse for US fulfillment?

Los Angeles puts your stock on the West Coast, where goods made in Asia land at the Ports of Los Angeles and Long Beach. Ship factory-direct to us and your US inventory never has to route through Canada.

What does the 3-hour gap mean for Waterloo teams?

Waterloo is 3 hours ahead of Los Angeles all year, so our 2 PM Pacific cutoff is 5 PM your time. Most of your workday overlaps ours, and the data in ShipHero is live whenever you log in.

Can you fulfill US orders from my existing Shopify store?

Yes. We connect your Shopify store through ShipHero WMS, so US orders route to our Los Angeles warehouse automatically while you keep selling in Canada.

How accurate is Matrix fulfillment?

Matrix runs at 99.8% order accuracy across more than one million orders. Every pick is barcode-scanned in ShipHero WMS, and regular cycle counts keep inventory records matched to the shelf.

What does US fulfillment cost?

Pick and pack starts at $1.50 per order plus $0.35 per additional item, dropping as low as $0.50 per order at volume. Bin storage is $0.25 per day, there are no setup or platform fees, and everything is quoted in US dollars.

How fast can we start shipping US orders?

We onboard brands within 24 to 48 hours. Your store is connected right away, and same-day shipping starts as soon as your inventory arrives in Los Angeles and is counted.

Does Matrix integrate with the tools Waterloo brands already use?

We connect to 200+ integrations through ShipHero WMS, including Shopify, Shopify Plus, TikTok Shop and Loop Returns, with retail EDI through SPS Commerce. Inventory syncs across them in real time.

Ready to Grow in the US From Waterloo?

Send us your products and volume. Itemized US fulfillment pricing.

Get My QuoteCall (310) 415-7759