Last updated October 26, 2026
Who We Are
Matrix Fulfillment is a third-party logistics (3PL) company with a warehouse in Los Angeles, California. This Privacy Policy explains what personal information we collect through matrixfulfillment.com, how we use it and the choices you have. It applies to visitors of this website and people who contact us through it.
Information we handle for our fulfillment clients, such as their customers' order and shipping details, is processed under our written service agreement with each client, not under this policy.
Information We Collect
When you request a quote or contact us, we collect what you choose to give us, which may include:
- Your name, work email address and phone number
- Your company website and the ecommerce platform you use
- Business details such as monthly order volume, SKU count and how you heard about us
- Anything you write to us by email, phone or form
When you visit the site, our hosting provider and any analytics tools we use may automatically collect technical information such as your IP address, browser and device type, pages viewed, the page that referred you and the date and time of your visit.
How We Use Your Information
- To respond to your inquiry and prepare a quote
- To provide, set up and support fulfillment services if you become a client
- To send follow-up information about our services, which you can opt out of at any time
- To understand how the website is used and improve it
- To protect the website, prevent fraud and meet legal obligations
Cookies and Analytics
The website may use cookies and similar technologies to keep the site working, remember preferences and measure traffic. You can block or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.
How We Share Information
We do not sell your personal information. We share it only as needed with:
- Service providers that host this website, process form submissions, send email or provide analytics, who may use it only to provide those services to us
- Software partners we use to deliver fulfillment, such as our warehouse management system, if you become a client
- Professional advisers, or authorities when required by law or to protect our rights, property or safety
- A buyer or successor if our business is involved in a merger, acquisition or sale of assets
How Long We Keep It
We keep inquiry and client information for as long as needed for the purposes above, including to maintain business records and meet legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.
How We Protect It
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails, by contacting us using the details below. You can also use the unsubscribe link in any marketing email.
Depending on where you live, including California and other US states, the UK and the EU, you may have additional rights under local privacy laws, such as the right to know what we collect, to request a copy, to correct or delete it, and not to be treated differently for exercising these rights. We will respond to verified requests as required by applicable law.
International Visitors
We are based in the United States, and the information you send us is processed in the United States. Privacy laws there may differ from those in your country.
Children
This website is intended for businesses. It is not directed to children under 16, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact Us
Questions about this page can go to hello@matrixfulfillment.com or (310) 415-7759.
