Customs Broker

A customs broker is a licensed professional or firm that prepares and files customs entries and helps importers comply with import rules.

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What Is a Customs Broker?

A customs broker helps importers move goods through customs. In the United States, customs brokers are licensed by U.S. Customs and Border Protection (CBP) and can file entries, calculate and pay duties and fees on an importer's behalf, and advise on classification and documentation.

How It Works

A customs broker typically handles several tasks for each shipment:

Document review: checking the commercial invoice, packing list and bill of lading.
Classification: helping confirm HS or HTS codes and the applicable duty rates.
Entry filing: submitting the customs entry electronically.
Duty payment: calculating duties, taxes and fees and arranging payment.
Agency requirements: flagging requirements from other agencies, such as the FDA for food and supplements.

For example, a skincare brand in Seoul shipping a container to Los Angeles would provide its broker with invoices and product details. The broker files the entry, the duties are paid, and once the shipment is released it can be picked up and delivered to the brand's warehouse.

Why It Matters for Ecommerce Brands

Import rules are detailed and change over time, and mistakes can cause delays, storage charges at the port or penalties. A good customs broker helps brands avoid those problems and estimate duties accurately when planning landed cost. For international brands entering the US market, choosing a broker is an early step, often alongside a freight forwarder. Brands should confirm current rules with their broker rather than relying on general guides. This page is general information, not legal or customs advice.

FAQ

Common Questions

Still unsure? Call (310) 415-7759 and talk to the team that packs your orders.

Do I need a customs broker to import into the US?

It is not always legally required, but most commercial importers use one because the filing and compliance work is detailed. A broker reduces the risk of errors and delays.

What is the difference between a customs broker and a freight forwarder?

A freight forwarder arranges the transport of goods, while a customs broker handles customs entries and duties. Some companies offer both services.

How long does customs clearance take?

It varies by shipment, product and paperwork. Complete, accurate documents and a responsive broker help shipments clear faster.